Refund policy

Returns, Refunds and Exchanges

We have a 30-day return/refund/exchange policy on items that are NOT personalized, which means you have 30 days after receiving your item to request a return.

There are NO returns/refunds/exchanges for custom items.

To start a return, you can contact us at 53tendesigns@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 53tendesigns@gmail.com.

Damages, Issues and Mistakes

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, if you receive the wrong item or if there is a mistake with your order so that we can evaluate the issue and make it right.

A mistake made by us on a custom order, we will fix or remake the item for free.  If the mistake is at the fault of the customer, we will fix or remake the item at a discounted price.